Food Truck Queens Terms And Conditions

Updated: June 5, 2025 At Food Truck Queens, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how personal data is collected, used, and shared when you interact with Food Truck Queens, including its website, microsite, or related services (collectively, the "Services"). 1. Information We Collect and How We Use It We may collect the following types of personal information: • Contact information (such as name, email, phone number, address) to process orders, communicate with you, and provide customer service. • Payment information necessary to complete transactions. • Purchase and order history to improve service and offer promotions. • Device and usage data, including cookies and tracking technologies, to enhance your experience, analyze trends, and deliver personalized content or advertising. • Location information to facilitate delivery services where applicable. This information is used to process your orders, maintain your account, provide customer support, comply with legal obligations, and improve the Services. 2. Communications and Marketing Consent Each type of communication below is consented to separately. Creating an account does not by itself grant consent to any of them: • Email Communications: We will send you transactional emails regarding your order status, including order confirmations, order updates, delivery notifications, and other service-related communications necessary to fulfill your orders. • SMS Communications: If, and only if, you tick the dedicated SMS checkbox, we will send you transactional SMS messages: one-time password (OTP) codes for account verification and authentication, and order status updates. This consent is optional and is never required to create an account, place an order, or complete a transaction. The checkbox is separate from these Terms and from any email preference, and is unchecked by default. Message frequency varies. Message and data rates may apply. • Promotional Communications: With your consent, we may use your contact information to send you promotional emails about special offers, new menu items, discounts, and other marketing communications that may be of interest to you. You have the right to opt-out of promotional communications at any time by: • Clicking the unsubscribe link in any promotional email • Contacting Food Truck Queens directly You can withdraw your SMS consent at any time by replying STOP to any message, or by unchecking SMS alerts in your account settings. Reply HELP to any message for assistance. Opting out of SMS does not affect your ability to order. Mobile information will not be sold or shared with third parties for promotional or marketing purposes. We do not share mobile opt-in data or consent records with third parties. Please note that even if you opt out of promotional communications, we will continue to send you the transactional emails that are necessary for the operation of your account and the fulfillment of your orders. 3. Cookies and Tracking Technologies Cookies and similar technologies may be used to collect information about your interactions with the Services. You can manage cookie preferences through your browser settings; however, disabling cookies may affect functionality. 4. Information Sharing Personal information may be shared with: • Service providers engaged by Food Truck Queens (such as delivery and payment processors). • Affiliates and partners for operational purposes. • Legal and regulatory authorities as required by law. Food Truck Queens does not sell personal information for monetary gain. 5. Your Rights Depending on your jurisdiction, you may have rights to access, correct, or delete your personal information and to opt out of certain uses of your data. Please contact Food Truck Queens for more information. 6. Security We implement reasonable measures to protect personal information; however, no system is completely secure. 7. Children's Privacy Our Services are not directed to children under 16, and we do not knowingly collect personal information from minors. 8. Contact For any privacy-related inquiries, please contact Food Truck Queens directly through the contact details provided on its microsite or platform page.

Cancellation / Refund / Return Policy At Food Truck Queens, we want you to be fully satisfied with your order. Below are the policies regarding cancellations, refunds, and returns. Please contact Food Truck Queens directly if you have any questions or concerns. A. Order Cancellation You may update or cancel your order at any time before selecting 'Pay for Pickup' or 'Pay for Delivery.' Once an order is placed and confirmed by Food Truck Queens, preparation begins immediately, and cancellations cannot be accepted. B. Refunds and Returns If you receive an order with missing, incorrect, or unsatisfactory items, please contact Food Truck Queens promptly. Refunds, if approved, will be issued through the original payment method used.

A. General Information All orders at Food Truck Queens are subject to product availability. If an item is out of stock at the time of ordering, Food Truck Queens will notify you and discuss alternative options. B. Delivery Area Delivery is available only within the delivery zones specified by Food Truck Queens. You can verify your delivery eligibility during checkout. C. Delivery Time An estimated delivery time will be provided after placing your order. Except for exceptional circumstances, Food Truck Queens strives to fulfill orders within the estimated timeframe. D. Delivery Date The delivery date can be selected at the time of ordering. E. Delivery Fee Additional delivery fees may apply based on Food Truck Queens's policies and your location. F. Delivery Instructions You may provide special delivery instructions during checkout to assist with delivery. G. Questions and Contact Us For questions regarding your order or delivery, please contact Food Truck Queens directly using the contact information provided on its microsite.